www mcw Privacy Policy

1 Introduction and Scope

www mcw places the highest priority on the privacy of its users. This Privacy Policy ("Policy") applies to the www mcw website, mobile application, and all related digital platforms ("Platform"). It explains what information we collect, how we process it, and what your rights are.

You are requested to read this policy carefully in full before using this Platform. The terms stated in the Terms and Conditions apply alongside this policy. Both documents complement each other and reading one requires reading the other for full understanding.

This policy applies only to information collected on www mcw's own Platform. Third-party websites or services are governed by their own privacy policies, for which www mcw is not responsible.

2 What Information We Collect

2.1 Registration and Account Information

When you open an account at www mcw, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Preferred language and currency (Taka / ৳)
• Username and encrypted password
• National ID or passport number (when identity verification is required)

2.2 Transaction and Financial Information

During deposit and withdrawal processes, we record the reference number and amount of the relevant mobile banking transaction. Full account details for bKash, Nagad, or Rocket are not stored on our servers — only the information needed to verify the transaction is retained.

2.3 Technical Information

When you use our Platform, certain technical information is collected automatically:

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Page visits, session duration, and click data
• Information collected through cookies and similar tracking technologies
• Login time, general location, and usage patterns

2.4 Communication Information

When you contact our support team via live chat or email, details of that conversation are recorded. This helps improve service quality and resolve your issues more quickly in the future.

3 Purpose of Using Your Information

www mcw uses your information for the following purposes:

• Account management: To handle registration, verify login, recover passwords, and maintain account security.
• Age and identity verification: To confirm users are 21+ and to prevent fraud.
• Transaction processing: To complete deposits and withdrawals successfully and to maintain transaction history.
• Customer support: To answer your questions and resolve issues through 24/7 live chat and email support.
• Security monitoring: To detect suspicious activity and keep accounts secure.
• Service improvement: To analyse user experience and improve the Platform's functionality and design.
• Communication: To send important policy changes, account-related notifications, and relevant information.

We do not use your information beyond the purposes listed above. Before any new use, you will be informed and consent will be obtained where required.

4 Sharing Information and Third Parties

www mcw does not sell or rent your personal information to any third party for commercial purposes. However, limited information may be shared in the following circumstances:

4.1 Service Providers

We work with trusted service providers for transaction processing, technology infrastructure, and customer service operations. Only the information necessary for their specific service is shared with these partners. They may not use this information for any other purpose.

4.2 Legal Obligations

Where disclosure of information is required as part of a court order, government directive, or valid legal process, www mcw will comply. In such cases, only the minimum necessary information is provided.

4.3 Fraud Prevention

In cases involving serious fraud, money laundering, or other criminal activity, necessary information may be shared with the relevant investigating authorities.

5 Data Security Measures

www mcw applies industry-standard technical and administrative measures to protect your information. Our key security measures are:

• SSL encryption: All information transmitted through the website and app is encrypted using SSL technology.
• Secure servers: Secured servers with firewalls and access controls are used to store data.
• Password hashing: Your password is never stored in plain form — only an encrypted hash is kept.
• Two-factor verification: OTP-based verification is active for login and large transactions.
• Restricted access: Among our staff, only those who need it for their work can access specific data.
• Regular security audits: Regular security audits are conducted to identify system vulnerabilities.

However, transmitting information over the internet is not entirely without risk. We are committed to ensuring the highest level of protection, but no system can be claimed to be 100% secure. Please also keep your password confidential and do not share your account details with anyone you do not know.

6 Cookies and Tracking Technologies

The www mcw Platform uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve the quality of our service.

6.1 Essential Cookies

These cookies are essential for the core functionality of the Platform. They are used to maintain login sessions, save preferences, and manage security measures. Disabling these cookies will disrupt many functions of the site.

6.2 Analytics Cookies

Analytics cookies are used to understand how users interact with our Platform. The data collected through these is aggregated and anonymous — you are not individually identified.

6.3 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may cause some services to not function properly.

7 Data Retention Period

www mcw retains your information for as long as your account is active and as needed to provide services. After an account is closed, certain information may be retained for a defined period for legal obligations, dispute resolution, or fraud prevention purposes.

Information related to financial transactions may be retained for an extended period in accordance with applicable regulations. Once the defined retention period ends, data is securely deleted or anonymised.

8 Your Rights

As a user of www mcw, you have the following rights regarding your information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: If any of your information is inaccurate, you may request that it be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
• Opt out of marketing communications: The option to opt out of promotional messages will always be available.
• Right to raise a complaint: If you have concerns about how your information is handled, you can contact our support team.

To exercise these rights, contact us via our 24/7 live chat or email. We will respond to your request within a reasonable time.

9 Protection of Minors' Information

www mcw is intended only for individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at registration.

If it comes to our attention that a minor's information has been collected in our system, we will delete it immediately and close the associated account. By following our Responsible Gaming guidelines, we ensure that our services are for adults only.

10 International Transfer of Data

www mcw's technology infrastructure may operate on servers located in various countries. As a result, your information may be transferred to and stored in countries outside Bangladesh.

For such transfers, we ensure that your information remains protected in accordance with the standards described in this policy. It is our responsibility to maintain the necessary security measures for international data transfers.

11 Policy Changes

www mcw reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you by email or through a notice on the Platform. Continued use of the site after any changes means you agree to the updated policy.

The latest version of the policy will always be available on this page. The date of changes will be noted at the top of the page. You are advised to visit this page regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us directly. Our support team is available seven days a week, around the clock, in both Bengali and English.

• Live Chat: Click the chat icon at the bottom right of the Platform — active 24/7.
• Email: [email protected]

To learn more about us, visit the About Us page, where you will find details about www mcw's operations and values.

For common questions, you can check the FAQ section — it has direct answers about various aspects of our service.